Last Updated: 22 October 2026
At Lazola, we aim to provide quality mirrors, LED mirrors, acrylic photo frames, personalised photo products, and glass decor products. We take care to process orders, package products, and arrange delivery as carefully as possible.
This Refund, Cancellation and Replacement Policy explains the conditions under which customers may request an order cancellation, return, refund, or replacement for purchases made through https://lazola.in.
By placing an order on our website, you acknowledge this policy, subject to your rights under applicable law.
1. Products Covered by This Policy
This policy applies to products sold through Lazola, including:
- Mirrors and decorative mirrors
- LED mirrors and smart mirrors
- Acrylic photo frames
- Personalised acrylic photo frames
- Printed glass photo products
- Glass decor and glass products
- Other related home decor products and accessories
The applicable return or replacement conditions may depend on the product type, whether it is customised, and the reason for the request.
2. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
To request a cancellation, contact us as soon as possible at support@lazola.in or 8088301715, quoting your order number.
2.1 Cancellation Before Processing
If an order has not entered production, personalisation, or dispatch processing, we will review the cancellation request and confirm whether it can be cancelled.
If the cancellation is approved and payment has already been received, the eligible amount will be refunded using the original payment method or another mutually agreed lawful method.
2.2 Cancellation After Processing or Dispatch
Once an order has entered manufacturing, cutting, fabrication, printing, personalisation, or dispatch, cancellation may no longer be possible.
For customised products, production may begin soon after the order and customer-provided files or specifications have been received. Consequently, cancellation requests made after production begins may be declined, subject to applicable consumer rights and legal requirements.
Orders that have already been dispatched generally cannot be cancelled through the normal cancellation process. Customers should contact us for assistance if they no longer wish to receive an order.
Nothing in this policy limits any cancellation or refund rights that cannot lawfully be excluded.
3. Returns and Refund Eligibility
We request customers to inspect their products after delivery and contact us promptly if they identify a problem.
A return, refund, or replacement request may be considered in the following circumstances:
- The product arrived damaged during transportation.
- The product has a manufacturing defect.
- The wrong product, size, colour, or specification was supplied compared with the confirmed order.
- The product is materially different from the description or specifications confirmed at the time of purchase.
- The order is incomplete or contains missing components.
- Another circumstance arises in which a return, refund, or replacement is required under applicable law.
Requests will be reviewed based on the product, the nature of the issue, the available evidence, and applicable legal requirements.
A product is not automatically eligible for a refund simply because the customer changes their mind or no longer wants it. However, this does not affect any return or refund entitlement provided by applicable law or expressly offered for that product.
4. Personalised and Customised Products
Certain Lazola products may be manufactured or printed according to customer-specific requirements.
These may include:
- Acrylic photo frames with customer-uploaded photographs
- Personalised glass photo products
- Custom-sized mirrors
- LED mirrors with selected sizes or specifications
- Products made to order or manufactured to customer-provided dimensions
Because these products may be made specifically for an individual customer, change-of-mind returns or cancellations after production begins may not be accepted, except where required by applicable law or expressly agreed by Lazola.
However, personalised or customised products may still be eligible for a remedy where they arrive damaged, have a manufacturing defect, are incorrectly produced, or materially differ from the confirmed order.
Customers are responsible for checking their selected dimensions, options, uploaded photographs, spelling, design details, and other personalisation instructions before submitting an order.
Lazola will review reported issues fairly and in accordance with applicable consumer protection requirements.
5. Damaged Products During Delivery
Mirrors, LED mirrors, and glass products require careful packaging and transportation.
If your order arrives damaged, please follow these steps:
- Contact us as soon as possible after delivery.
- Provide your order number and a description of the damage.
- Share clear photographs or videos showing the damaged product and, where possible, the packaging and shipping label.
- Retain the original packaging until we advise you on the next steps.
- Do not install, use, or attempt to repair a damaged electrical product or a product containing broken glass.
We will review the information and may contact the shipping partner or request additional evidence where reasonably necessary.
Depending on the circumstances and the available remedy, we may arrange a replacement, refund, repair, or another appropriate resolution.
Please report damage promptly to help us investigate the shipment. Any reporting timeframe communicated by Lazola is intended to facilitate verification and will not remove rights that customers have under applicable law.
6. Defective, Incorrect, or Incomplete Products
If you receive a defective product, an incorrect item, or an order with missing components, contact us with your order details.
Please provide:
- Your order number
- The product name
- A description of the issue
- Photographs or videos showing the issue, where appropriate
After reviewing the request, we may offer a suitable remedy, which may include a replacement, repair, refund, or supply of missing components, depending on the circumstances and applicable law.
For LED mirrors and other electrical products, please do not dismantle the product or attempt unauthorised repairs before contacting us.
If a product has been damaged by improper installation, unauthorised modification, misuse, or handling contrary to the supplied instructions, the circumstances may affect the available remedy, subject to applicable law.
7. Return Conditions
Where a return is approved, we will provide instructions for returning the product.
Unless otherwise agreed, returned products should be:
- Properly packed to reduce the risk of further damage.
- Accompanied by the relevant order details.
- Returned with the components and accessories supplied, where applicable.
- Handled in accordance with the return instructions provided by Lazola.
Please do not ship a mirror, glass product, or other item back without first contacting us and receiving return instructions.
Due to the fragile nature of mirrors and glass products, safe packaging and an appropriate return shipping arrangement may be necessary.
We may inspect a returned product before confirming the appropriate resolution. Any inspection or return procedure will be applied consistently with applicable law.
8. Refund Process
If a refund is approved, we will initiate it through the original payment method where reasonably possible, or through another lawful method agreed with the customer.
The time required for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.
We will communicate any relevant refund confirmation or reference information available to us.
If a refund is delayed beyond the timeframe communicated by the payment provider, please contact us so that we can help investigate.
Refunds will be limited to the amount appropriately refundable for the relevant order or product, subject to applicable law and any expressly agreed refund terms.
9. Shipping Charges and Return Costs
The treatment of shipping and return costs depends on the reason for the return and the circumstances of the order.
- Damaged, defective, or incorrectly supplied products: Where the issue is attributable to the product or fulfilment and a return, replacement, or refund is approved, Lazola will determine and communicate an appropriate shipping arrangement consistent with applicable law.
- Change-of-mind requests: Return shipping costs may be the customer’s responsibility where a return is permitted and this arrangement is lawful and disclosed.
- Customised products: Returns for a change of mind may be restricted as described in this policy, subject to applicable law.
- Undelivered or returned shipments: We will review the reason for non-delivery and determine the appropriate next steps in accordance with the order terms and applicable law.
We will communicate any applicable shipping charges before a customer is required to proceed with an approved return.
10. Orders Returned or Undelivered
An order may be returned to us if the customer provides an incorrect address, is unavailable to receive the delivery, declines delivery, or the courier is unable to complete delivery.
If an order is returned, please contact us to discuss redelivery, cancellation, or another appropriate resolution.
Additional shipping charges may apply to redelivery where permitted by applicable law and communicated to the customer in advance.
For prepaid orders, any refund will be assessed based on the reason for non-delivery, the order status, any applicable charges that can lawfully be retained, and the customer’s legal rights.
For cash-on-delivery orders, a refund is generally not applicable where no payment was collected. However, any prepaid amount or other payment already received will be handled according to the applicable refund conditions.
11. Cash on Delivery Orders
For cash-on-delivery orders, cancellation requests should be submitted before dispatch wherever possible.
If a cash-on-delivery order has already been dispatched, please contact us rather than assuming the order can be cancelled automatically.
Where a refund is due for an order paid by cash on delivery, we will contact the customer to arrange a suitable refund method and verify the necessary details.
Customers should provide payment information only through a secure and appropriate channel. We will never require a customer’s UPI PIN, card PIN, or banking password to process a refund.
12. Exchanges and Replacements
An exchange or replacement may be offered where:
- The delivered product is damaged or defective.
- The wrong item or specification was supplied.
- A replacement is otherwise approved by Lazola.
- Applicable law requires an appropriate remedy.
Replacement availability depends on stock, production requirements, and the specific product.
For personalised or made-to-order items, a replacement may need to be manufactured again using the corrected or confirmed specifications.
We will communicate the expected next steps once the request has been reviewed.
13. Warranty and Product-Specific Terms
Some products may be supplied with a product-specific warranty or additional after-sales conditions.
Where a warranty is offered, the applicable warranty terms will govern the relevant coverage, duration, exclusions, and claim process, subject to applicable law.
A warranty does not automatically replace or limit any statutory consumer rights.
Customers should refer to the product listing, product documentation, or written confirmation supplied with the order for any applicable warranty details.
14. Fraud Prevention and Verification
To protect customers and prevent fraudulent claims, Lazola may request reasonable supporting information, such as photographs, videos, order details, or proof of purchase, when reviewing a cancellation, return, refund, or replacement request.
We may investigate suspicious or inconsistent claims before making a decision.
Any verification process will be conducted in accordance with applicable law and will not be used to deny a valid consumer entitlement unlawfully.
15. Consumer Rights
This policy is intended to explain Lazola’s normal cancellation, return, refund, and replacement procedures.
Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that customers are entitled to under applicable Indian law, including applicable consumer protection requirements.
Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
16. Changes to This Policy
Lazola may update this Refund, Cancellation and Replacement Policy to reflect changes in our products, order processing, shipping arrangements, business operations, or applicable law.
The updated policy will be published on this page with a revised “Last Updated” date.
The policy applicable to an order will be interpreted in accordance with applicable law and any relevant terms communicated to the customer at the time of purchase.
17. Contact Us
For cancellation requests, return enquiries, damaged products, replacement requests, or refund-related questions, please contact us:
Business Name: Lazola
Website: https://lazola.in
Email: support@lazola.in
Contact Number: 8088301715
Business Address: 201, Annapoorneswari Nagar, Kyathungere Layout, Mandya, Karnataka – 571401, India
