Last Updated: 30 August 2026
At Lazola Interiors, we aim to provide high-quality architecture, interior planning, digital design products, and professional services that meet our customers’ requirements.
Because our products may include digital files, ready-made designs, customised designs, and professional services, refund and cancellation conditions may vary depending on the nature of the purchase.
Please read this policy carefully before placing an order.
By purchasing a product or service from Lazola Interiors, you acknowledge and agree to the applicable terms described below.
1. Scope of This Policy
This Refund & Cancellation Policy applies to purchases and bookings made through Lazola Interiors, including:
- Architecture plans
- Floor plans
- House plans
- Elevation designs
- 2D drawings
- CAD files
- 3D house models
- 3D interior models
- Interior planning products
- Ready-made digital designs
- Custom architecture planning
- Custom interior planning
- Renovation design services
- Modular interior services
- Turnkey interior services
- Construction-related services
- Other products or services offered by Lazola Interiors
2. Digital Products
Digital products are products delivered electronically rather than physically.
Examples include:
- PDF plans
- CAD drawings
- 2D floor plans
- 3D models
- 3D renders
- Interior layouts
- Architectural drawings
- Digital design templates
- Other downloadable files
Because digital products may be delivered immediately after payment, orders for digital products are generally non-refundable once the files have been made available for download or delivered to the customer, except where a refund is required by applicable law or where Lazola Interiors determines that a refund is appropriate.
Customers should carefully review the product description before purchasing.
3. Before Purchasing a Digital Product
Before placing an order, customers should check:
- Plot/site dimensions
- Number of bedrooms
- Built-up area
- Floor arrangement
- File format
- Software requirements
- Product inclusions
- Product exclusions
- Design style
- Available features
- Licence/usage restrictions
If you are unsure whether a particular design is suitable for your requirement, please contact Lazola Interiors before purchasing.
4. Incorrect or Defective Digital Files
If a purchased digital file is:
- Corrupted
- Incomplete due to a technical error
- Unreadable
- Significantly different from the product description
- Not the file that was purchased
please contact us as soon as possible.
We may, at our discretion and subject to verification:
- Provide a corrected file
- Provide a replacement file
- Provide access to the correct download
- Provide another appropriate solution
Where a technical problem cannot reasonably be corrected, a refund may be considered.
5. Download Problems
If you have paid for a digital product but cannot access or download it because of a technical problem on our side, please contact us.
We will make reasonable efforts to resolve the problem and provide access to the purchased product.
A download problem does not automatically mean that the order is eligible for a refund.
We may first attempt to provide an alternative download method or replacement file.
6. Customer Device or Software Problems
Refunds are generally not provided for problems caused by:
- Customer’s device
- Incompatible software
- Unsupported software version
- Lack of required software
- Insufficient storage
- Internet connection problems
- Customer’s email configuration
- Customer’s browser
- Customer’s operating system
Customers are responsible for checking compatibility before purchase.
7. Ready-Made Architecture Plans
Ready-made architecture plans are pre-designed products.
Once a ready-made plan has been purchased and delivered or made available for download, cancellation or refund may generally not be available.
This is because the product is a digital design that can be immediately accessed, copied, or used after delivery.
However, if there is a genuine technical issue or material error in the delivered product, please contact us so that we can review the matter.
8. Custom Architecture Plans
Custom architecture planning is different from purchasing a ready-made digital product.
Custom projects may involve:
- Requirement discussions
- Site analysis
- Planning
- Design development
- Drawing preparation
- Revisions
- 3D visualisation
- Architectural planning
- Other professional work
Once work has started, cancellation may not result in a full refund.
If a customer cancels a custom project, the refund, if any, may depend on:
- Work already completed
- Time spent
- Design stage reached
- Files already delivered
- Third-party expenses
- Revision work completed
- Other project-related costs
Any refundable amount will be determined based on the circumstances and applicable agreement.
9. Custom Interior Planning
For customised interior planning services, work may begin after confirmation and payment.
If cancellation is requested before substantial work has started, Lazola Interiors may consider a partial refund after deducting applicable administrative or preliminary costs.
Once significant design work has been completed or delivered, the amount refundable may be reduced or no refund may be available, subject to the agreed project terms and applicable law.
10. Design Revisions
A request for changes to a design is not automatically considered a cancellation.
The number of revisions included will depend on the package or quotation.
Additional revisions or major changes may involve additional charges.
Examples include:
- Changing the entire floor layout
- Adding rooms
- Changing the number of floors
- Changing the design concept completely
- Changing the project requirements after approval
- Requesting additional drawings
Where additional charges apply, they will be communicated before the additional work is undertaken wherever reasonably possible.
11. Approved Designs
Once a customer has approved a design, drawing, layout, 3D model, or other project stage, subsequent changes may be treated as additional work.
Customers are therefore encouraged to carefully review designs before providing approval.
Refund requests based solely on a change of preference after design approval may not be accepted.
12. Construction Services
Construction projects may involve advance payments, material procurement, labour arrangements, site mobilisation, and other project costs.
Cancellation terms for construction projects may therefore be governed by the individual quotation, work order, agreement, or project contract.
Where no separate agreement exists, any refund will be assessed based on:
- Work completed
- Materials purchased
- Labour costs incurred
- Site mobilisation costs
- Third-party expenses
- Administrative expenses
- Other actual project costs
Any unused eligible advance amount may be considered for refund after applicable deductions.
13. Renovation Services
Renovation projects may require procurement of materials and mobilisation of workers before the work begins.
If a renovation project is cancelled, the refundable amount may depend on:
- Work already completed
- Materials purchased
- Materials customised for the project
- Labour costs
- Transportation
- Site preparation
- Design work
- Other project expenses
Materials already purchased specifically for the customer’s project may not be refundable where they cannot reasonably be returned or reused.
14. Modular Interior Services
Modular interior projects may involve customised manufacturing.
Once manufacturing has started, cancellation may be restricted because the components may have been produced specifically according to the customer’s dimensions and requirements.
Refund eligibility may therefore depend on the stage of manufacturing and installation.
Where applicable, the quotation or project agreement may contain specific cancellation conditions.
15. Turnkey Interior Projects
Turnkey projects involve multiple stages and vendors.
Cancellation after commencement may result in deductions for:
- Design work
- Site measurements
- Procurement
- Manufacturing
- Labour
- Installation
- Transportation
- Materials
- Project management
- Other costs already incurred
The specific refund conditions may be stated in the project quotation or agreement.
16. Booking or Advance Payments
Some services may require an advance payment or booking amount before work begins.
The booking amount may be used to reserve project time, begin planning, conduct consultations, procure materials, or commence design work.
Whether an advance is refundable will depend on the applicable quotation, agreement, product terms, and applicable law.
17. Refund Request Process
To request a refund, please contact us using the details provided below.
Your request should include:
- Customer name
- Order number
- Email address used for purchase
- Mobile number
- Product/service purchased
- Date of purchase
- Reason for refund request
- Relevant supporting information
We may request additional information to verify the purchase and assess the request.
18. Refund Review
Once a refund request is received, we may review:
- Order details
- Payment status
- Product delivery status
- Download status
- Design progress
- Work completed
- Project agreement
- Technical issues
- Customer communication
- Other relevant circumstances
A refund decision will be communicated after the review.
19. Refund Method
Where a refund is approved, it will generally be processed through the original payment method where reasonably possible.
The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
Lazola Interiors does not control the processing time of third-party financial institutions.
20. Partial Refunds
In certain circumstances, a partial refund may be considered instead of a full refund.
This may apply where:
- Part of a service has already been completed
- Design work has already been performed
- Some deliverables have already been provided
- Materials have already been purchased
- Project expenses have already been incurred
- Only part of the order is eligible for refund
21. Non-Refundable Situations
Subject to applicable law, refunds may generally not be available for:
- Digital products already delivered or made available for download
- Customer’s change of mind after digital delivery
- Incorrect selection of a design
- Failure to check dimensions before purchase
- Software incompatibility
- Customer device problems
- Customer-provided measurement errors
- Change of personal preference after approval
- Unauthorised modifications to supplied designs
- Files shared or distributed by the customer
- Work already completed under a custom project
- Materials already purchased specifically for a project
22. Duplicate Payments
If you believe you have accidentally made a duplicate payment, please contact us promptly.
After verifying the duplicate transaction, the excess payment may be refunded subject to payment gateway processing and applicable verification.
23. Fraudulent Transactions
If a transaction is identified as fraudulent, unauthorised, or suspicious, Lazola Interiors may suspend order processing and investigate the transaction.
We may request information reasonably necessary to verify the transaction.
24. Chargebacks
Customers are encouraged to contact Lazola Interiors before initiating a payment dispute or chargeback.
If a customer initiates a chargeback without first giving us an opportunity to resolve a legitimate issue, we may provide relevant transaction, order, delivery, and communication records to the payment provider or financial institution.
This does not affect any rights available to customers under applicable law.
25. Product Errors
If a product contains a genuine error attributable to Lazola Interiors, we will first attempt to correct or replace the affected product.
Depending on the nature and extent of the error, an appropriate refund may be considered where correction or replacement is not reasonably possible.
26. Design Suitability
Customers are responsible for confirming that a ready-made design is suitable for their intended site and requirements before purchase.
A refund will generally not be provided merely because:
- The plan does not fit the customer’s site
- Local setbacks are different
- Local approval requirements differ
- The customer changes their requirements
- The customer decides not to construct the property
- The customer changes the preferred design style
For site-specific requirements, customers are encouraged to purchase a customised planning service.
27. Local Approvals
Purchasing an architecture plan does not guarantee approval by any municipal, panchayat, planning, development, or other authority.
A refusal or requirement for modification by a local authority does not automatically qualify the purchase for a refund.
Where approval-related services are specifically included in a project agreement, separate terms may apply.
28. Taxes and Refunds
Where applicable, refunds involving taxes such as GST will be handled in accordance with applicable tax laws and the nature of the transaction.
Any tax adjustment may depend on the invoice, tax treatment, credit-note requirements, and applicable regulations.
29. Policy Changes
Lazola Interiors may update this Refund & Cancellation Policy from time to time.
The latest version will be published on this page with the updated date.
The policy applicable to an order will generally be the policy and specific terms applicable at the time of purchase, subject to applicable law.
30. Contact Us
For refund, cancellation, or order-related queries, please contact:
Lazola Interiors
Phone: 8088301715
Email: lazolainteriors@gmail.com
Website: lazola.in
Business Address:
Annapoorneswari Nagar, Kyathungere layout, Mandya – 571401, Karnataka, India.
Important Notice
This policy is a general business template designed for a website offering digital architecture and interior products together with professional design and project services.
The final policy should be reviewed by a qualified legal professional before publication to ensure compliance with applicable Indian consumer protection, e-commerce, GST, digital-product, and contractual requirements.
Lazola Interiors reserves the right to update this policy whenever necessary.
