Privacy Policy
Last Updated: 22 October 2026
Welcome to Lazola. We respect your privacy and are committed to protecting your personal information when you visit our website, https://lazola.in, browse our products, place an order, or contact us.
This Privacy Policy explains how Lazola collects, uses, stores, shares, and protects your personal information when you use our website and services.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.
1. About Lazola
Lazola operates an online store offering home decor and related products, including:
- Mirrors and decorative mirrors
- LED mirrors and smart mirrors
- Acrylic photo frames and personalised photo frames
- Printed glass photo products
- Glass decor and glass products
- Other related home decor products and accessories
For privacy-related questions, you can contact us using the details provided in the Contact Us section of this policy.
2. Information We Collect
We may collect the following categories of personal information when you use our website.
2.1 Personal and Contact Information
When you place an order, register an account, or contact us, we may collect:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping and delivery address
- Account login information, where applicable
- Information you provide through contact forms or customer support messages
2.2 Order and Transaction Information
When you purchase products from Lazola, we may collect and maintain information relating to:
- Products purchased
- Order number and order date
- Product variations, sizes, dimensions, and specifications
- Customisation details
- Billing and shipping details
- Payment status and transaction reference
- Refunds, cancellations, returns, and replacement requests
Payment card numbers, UPI PINs, passwords, and other sensitive payment credentials are not intended to be collected directly by Lazola through ordinary website forms. Payment information may be processed by the relevant payment service provider.
2.3 Personalised Product Information and Uploaded Photos
Some Lazola products may allow customers to personalise their purchases, including acrylic photo frames and printed glass photo products.
If you upload photographs, images, artwork, text, or other files for personalisation, we may collect and process those files to:
- Create or customise the product you ordered
- Verify that the uploaded file is suitable for production
- Communicate with you about your order
- Resolve production, delivery, or customer service issues
- Maintain necessary order records
Please upload only files that you are authorised to use. Avoid uploading unnecessary sensitive personal information or photographs of other people without appropriate permission.
Uploaded files may be accessible to authorised employees, production partners, printing vendors, or service providers who need them to fulfil your order.
We retain uploaded files only for as long as reasonably necessary for production, order fulfilment, customer support, legal compliance, and dispute resolution, subject to applicable law and any specific retention commitments we make.
2.4 Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the website
- Referring website or source
- Approximate location derived from technical information
- Website performance, security, and error information
This information helps us maintain website functionality, improve the shopping experience, prevent fraud, and protect our website.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To process, confirm, and fulfil your orders.
- To arrange shipping and delivery of mirrors, LED mirrors, acrylic photo frames, and glass products.
- To process product customisation and manufacture personalised products.
- To communicate order confirmations, payment updates, shipping notifications, and delivery information.
- To respond to enquiries, complaints, return requests, and customer support messages.
- To process eligible cancellations, refunds, and replacements.
- To maintain customer accounts and order histories.
- To improve our website, products, services, and customer experience.
- To maintain website security and prevent fraudulent or unauthorised transactions.
- To comply with applicable tax, accounting, consumer protection, and other legal requirements.
- To send promotional messages, offers, and product updates where permitted by applicable law and, where required, with your consent.
We will not use your uploaded photographs for unrelated promotional purposes without an appropriate legal basis and any consent required by applicable law.
4. Legal Basis for Processing
We process personal information where reasonably necessary to fulfil a purchase contract, respond to your requests, comply with legal obligations, protect our legitimate business interests, or carry out other activities permitted by applicable law.
Where consent is required, including for certain optional marketing or tracking activities, we will seek consent and provide appropriate choices.
You may withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal, and certain information may still need to be retained or processed where another lawful basis applies.
5. Payments and Payment Security
Payments made through Lazola may be handled by third-party payment gateways, banks, or other authorised payment service providers.
These providers may collect and process payment information under their own privacy policies, security practices, and applicable terms.
Lazola may receive transaction references, payment confirmations, payment status, and other information necessary to manage your order.
We do not ask customers to share their UPI PIN, internet banking password, card PIN, or one-time passwords through email, WhatsApp, or ordinary customer support messages.
Customers should verify payment requests and use only the payment methods presented through our official website or otherwise confirmed by Lazola.
6. Sharing of Personal Information
We do not sell your personal information to third parties as a business practice.
We may share relevant information with the following categories of recipients when necessary:
6.1 Shipping and Delivery Partners
We may share your name, mobile number, shipping address, and order details with courier companies and logistics providers to deliver your purchases.
6.2 Payment Service Providers
We may share necessary transaction and order information with payment gateways, banks, and payment processing partners.
6.3 Manufacturing and Personalisation Partners
For customised products, we may share uploaded photographs, design files, dimensions, or product specifications with authorised printing, fabrication, or manufacturing partners to complete your order.
6.4 Website and Technology Service Providers
We may use hosting providers, website maintenance services, security tools, email services, analytics providers, and other technical service providers to operate and maintain our website.
6.5 Professional and Legal Advisers
We may disclose information to accountants, auditors, legal advisers, or other professional service providers where necessary for legitimate business purposes or legal compliance.
6.6 Legal and Regulatory Authorities
We may disclose information when required by law, a valid legal request, a court order, or a competent government authority, or when necessary to protect our rights, customers, or website security.
Third-party service providers are expected to handle personal information in accordance with their applicable obligations and the arrangements governing their services.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website performance and functionality.
Cookies may be used to:
- Keep products in your shopping cart
- Maintain your shopping session
- Remember relevant website preferences
- Support account login and checkout functionality
- Help detect security issues
- Understand website usage and improve performance
- Support advertising or marketing measurement, where enabled
Some cookies are necessary for the website to function. Other cookies may depend on your preferences, consent, or applicable law.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, checkout, login, or other website features.
If third-party analytics or advertising tools are enabled on our website, those providers may process information in accordance with their own policies and applicable requirements.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Retention periods may vary depending on the type of information and the reason it was collected.
For example:
- Order and transaction records: Retained as necessary for accounting, taxation, warranty, customer service, and legal obligations.
- Customer account information: Retained while the account remains active and for any additional period required for legitimate or legal purposes.
- Customer enquiries: Retained for a reasonable period to respond to enquiries and maintain relevant support records.
- Uploaded photographs and design files: Retained for production, order fulfilment, customer service, and related legitimate purposes, then deleted or anonymised when no longer required, subject to applicable retention obligations.
- Technical logs: Retained for appropriate security, troubleshooting, and operational purposes.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include website security controls, access restrictions, secure hosting, appropriate administrative practices, and the use of service providers that support secure payment processing.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.
Customers should use strong passwords, protect their account credentials, and contact us promptly if they suspect unauthorised access to their account or order information.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where deletion is legally permitted.
- Withdraw consent for processing activities that rely on your consent.
- Raise a grievance or privacy-related complaint.
- Exercise any additional rights available under applicable Indian data protection law.
Certain information may need to be retained to fulfil an order, comply with tax or accounting requirements, establish or defend legal claims, prevent fraud, or meet other legal obligations.
To exercise your rights, please contact us using the details in the Contact Us section. We may need to verify your identity before responding to a request.
11. Privacy and Children’s Information
Our website is intended for people who can lawfully make purchases or use our services under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable legal requirements. Where applicable, processing involving children will be handled in accordance with the legal requirements and safeguards that apply to such processing.
If you believe that a child has provided personal information in circumstances that require parental or guardian involvement, please contact us so that we can review the matter and take appropriate action where required by law.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, or other external services.
These third parties operate independently and may have their own privacy policies and terms of service.
Lazola is not responsible for the privacy practices, security, or content of third-party websites that we do not operate. We encourage customers to review the relevant privacy policies before sharing personal information with those services.
13. Marketing Communications
We may send information about products, new collections, offers, or promotions where permitted by law and where any required consent has been obtained.
You may opt out of promotional communications by using the unsubscribe mechanism provided, where available, or by contacting us.
Even if you opt out of marketing communications, we may still send necessary transactional messages relating to your orders, payments, shipping, delivery, returns, refunds, or customer support.
14. International Data Transfers
Some service providers used to operate our website may process or store information on servers located outside India.
Where personal information is transferred internationally, we will take the steps required under applicable law and our relevant service arrangements.
The location and processing practices of third-party service providers may change over time. Their applicable privacy policies may provide further information about their processing activities.
15. Data Breaches and Security Incidents
If a personal data breach occurs, we will assess and respond to the incident in accordance with applicable legal requirements.
Where notification to affected individuals or relevant authorities is required, we will provide such notification in the manner and within the time prescribed by applicable law.
We may also take reasonable steps to investigate the incident, reduce potential harm, and improve our security measures.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our products, website functionality, service providers, business operations, or applicable laws.
The revised policy will be published on this page with an updated “Last Updated” date.
We encourage customers to review this page periodically to remain informed about how their information is handled.
Where required by law, we will provide additional notice or obtain consent for material changes.
17. Contact Us
If you have questions, requests, or complaints concerning this Privacy Policy or the handling of your personal information, please contact us:
Business Name: Lazola
Website: https://lazola.in
Email: support@lazola.in
Business Address: 201, Annapoorneswari Nagar, Kyathungere Layout, Mandya, Karnataka – 571401, India
Contact Number: 8088301715
