Last Updated: 30 August 2026
At Lazola Interiors, we respect your privacy and are committed to protecting the personal information you provide while using our website, purchasing our products, or engaging our architecture and interior design services.
This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or use our website and services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to the Lazola Interiors website, including all pages, services, digital products, downloadable plans, 2D and 3D models, architecture services, interior planning services, and other products or services offered through the website.
In this policy, the terms “Lazola Interiors,” “we,” “us,” and “our” refer to Lazola Interiors.
The terms “you,” “your,” and “customer” refer to any person accessing our website, purchasing a product, submitting an enquiry, or using our services.
2. Information We Collect
We may collect different types of information depending on how you use our website.
2.1 Personal Information
When you place an order, contact us, register an account, or request a service, we may collect information such as:
- Full name
- Mobile number
- Email address
- Billing address
- Shipping address, where applicable
- City, state and country
- Company/business name, where applicable
- GST details, where applicable
- Payment and transaction information
- Information provided through enquiry forms
- Project requirements
- Property/site dimensions
- Architectural requirements
- Interior design requirements
We collect only information reasonably required to provide the requested product or service.
3. Information Provided for Design Projects
If you purchase architecture or interior planning services, you may provide project-specific information such as:
- Site dimensions
- Floor plans
- Existing building drawings
- Property photographs
- Site photographs
- Room dimensions
- Design preferences
- Furniture requirements
- Lifestyle requirements
- Budget information
- Reference images
- Architectural requirements
- Interior requirements
This information may be used solely for the purpose of preparing and delivering the requested design or service.
4. Payment Information
Payments made through our website may be processed through third-party payment gateways.
We generally do not directly store your complete debit card, credit card, CVV, UPI PIN, net banking password, or other sensitive payment credentials.
Payment information may be processed by the payment service provider according to its own privacy policy and security practices.
You should review the privacy policy of the payment provider used for your transaction.
5. Automatically Collected Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website
- Approximate geographic information
- Website usage information
This information helps us understand website usage, improve performance, identify technical issues, and maintain website security.
6. How We Use Your Information
We may use your information for the following purposes:
Order Processing
To process purchases, confirm orders, provide invoices, and deliver purchased products.
Digital Product Delivery
To provide access to purchased digital plans, drawings, models, documents, or other digital files.
Service Delivery
To understand your requirements and provide architecture, interior planning, renovation, modular interior, turnkey interior, or related services.
Customer Communication
To communicate with you regarding:
- Orders
- Payments
- Project updates
- Design revisions
- Service enquiries
- Customer support
- Delivery information
Website Improvement
To improve website design, usability, products, services, and customer experience.
Security
To detect, prevent, investigate, or respond to fraudulent activity, unauthorised access, security incidents, or misuse of the website.
Legal and Regulatory Requirements
To comply with applicable laws, regulations, tax requirements, court orders, government requests, or other lawful obligations.
7. Marketing Communications
Where permitted and where you have provided appropriate consent, we may use your contact information to send information about:
- New house plans
- New interior designs
- New 3D models
- Special offers
- Services
- Updates
- Promotional campaigns
You may request to stop receiving promotional communications at any time.
However, we may still send essential transactional communications relating to your orders or services.
8. WhatsApp and Phone Communication
If you contact Lazola Interiors through WhatsApp or telephone, we may use the information you provide to respond to your enquiry or provide customer support.
Project-related information shared through such communication may be used for delivering the requested service.
Please do not send passwords, banking PINs, OTPs, or other highly sensitive credentials through WhatsApp or ordinary messages.
9. Sharing of Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
However, information may be shared with trusted service providers where reasonably necessary to operate our business.
These may include:
- Payment gateways
- Website hosting providers
- Cloud storage providers
- Email service providers
- Delivery partners, where physical delivery applies
- Technology and analytics providers
- Professional service providers
- Accounting or taxation professionals
- Government authorities where legally required
Third-party service providers may process information only as necessary for the relevant service or legal purpose.
10. Digital Product Delivery
When you purchase a digital product, certain information may be required to provide access to your purchased files.
Digital products may include:
- PDF drawings
- 2D plans
- CAD files
- 3D models
- Interior layouts
- Architectural drawings
- Design documents
- Other downloadable digital materials
Access may be provided through your account, download link, email, or another delivery method specified at the time of purchase.
11. Cookies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Maintain shopping cart information
- Improve website performance
- Understand website traffic
- Analyse user behaviour
- Provide relevant functionality
You can manage cookies through your browser settings.
Please refer to our Cookie Policy for additional information.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
13. Data Retention
We may retain personal information for as long as reasonably necessary for:
- Providing products and services
- Maintaining business and transaction records
- Accounting and taxation
- Resolving disputes
- Preventing fraud
- Complying with legal obligations
- Enforcing contractual rights
When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.
14. Third-Party Websites
Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
15. Children’s Privacy
Our website is intended for general users and is not specifically directed towards children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
16. Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a privacy-related concern or complaint
Requests may be subject to reasonable verification requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes in technology
- Changes in legal requirements
- Changes in business practices
- Improvements to our privacy practices
The updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us.
Lazola Interiors
Phone: 8088301715
Email: support@lazola.in
Website: lazola.in
Business Address:
Annapoorneswari Nagar, Kyathungere layout, Mandya – 571401, Karnataka, India.
Important Notice
This Privacy Policy is intended as a general website privacy-policy template and should be reviewed and customised according to your actual website technology, payment providers, analytics tools, business structure, and applicable Indian laws before publication.
Lazola Interiors reserves the right to update this policy whenever necessary.
