Shipping and Delivery

Last Updated: 30 August 2026

At Lazola Interiors, we provide architecture and interior planning products and services, including digital floor plans, architectural drawings, 2D and 3D models, interior designs, customised planning services, and project-based interior solutions.

Most of our design products are delivered digitally. This Shipping & Delivery Policy explains how products and services are delivered, the expected timelines, and what customers should do if they experience a delivery problem.

1. Scope of This Policy

This policy applies to:

• Architecture plans
• House plans
• Floor plans
• Elevation designs
• 2D drawings
• CAD files
• 3D house models
• 3D interior models
• Interior planning documents
• Digital design products
• Custom architecture planning
• Custom interior planning
• Renovation planning
• Modular interior planning
• Turnkey interior services
• Physical products, if offered in the future

2. Digital Products

The majority of products available through Lazola Interiors may be digital products.

Digital products may include:

• PDF files
• CAD drawings
• 2D floor plans
• 3D models
• 3D renders
• Interior layouts
• Architectural drawings
• Design presentations
• Other downloadable design files

Digital products do not require physical shipping.

3. Digital Delivery Methods

Depending on the product and website functionality, digital products may be delivered through:

• Customer account
• Download page
• Download link
• Email
• Secure file-access link
• Another electronic delivery method specified on the product page

The delivery method may vary depending on the product.

4. Delivery After Successful Payment

For ready-made digital products, delivery may be provided after successful payment confirmation.

Where automatic delivery is available, the download may become available shortly after payment.

In some cases, an order may require manual verification before the download is released.

Customers should check their:

• Email inbox
• Spam/junk folder
• Customer account
• Download section
• Registered mobile/email notifications

before contacting customer support about a missing download.

5. Delivery of Custom Designs

Custom architecture and interior planning services require design work before the final files can be delivered.

Delivery time depends on factors such as:

• Project size
• Complexity
• Customer requirements
• Number of drawings
• Number of rooms
• Number of floors
• Revision requirements
• Availability of required site information
• Customer response time
• Approval of design stages

The estimated timeline will generally be communicated during the quotation or project confirmation process.

6. Estimated Timelines

Where an estimated delivery period is provided, it is an estimate rather than a guaranteed deadline unless specifically agreed otherwise in writing.

Ready-made digital products may be delivered faster than customised design projects.

Custom projects may require several stages, including:

Consultation → Planning → Design → Review → Revisions → Finalisation → Delivery

Customers will be informed where significant delays are expected.

7. Customer Information Required for Custom Projects

To avoid unnecessary delays, customers should provide accurate and complete information requested by Lazola Interiors.

This may include:

• Site dimensions
• Floor plans
• Site survey
• Photographs
• Property details
• Existing drawings
• Room measurements
• Requirements
• Design preferences
• Reference images
• Vastu requirements, where applicable
• Other project information

Delays caused by missing or inaccurate information supplied by the customer may affect the delivery timeline.

8. Delivery of Revised Designs

Where revisions are included in the selected package, revised files may be delivered after the customer provides feedback.

The timeline for revisions depends on:

• Nature of the changes
• Number of changes
• Complexity
• Availability of the design team
• Customer approval

Major changes outside the agreed scope may require additional time and charges.

9. Final Project Delivery

For custom design projects, final files may be delivered after:

• Design approval
• Completion of agreed revisions
• Payment of outstanding amounts
• Completion of the agreed scope

The exact final deliverables will depend on the purchased package or project agreement.

10. File Formats

The file formats provided will depend on the product or service purchased.

Possible formats may include:

• PDF
• JPG/JPEG
• PNG
• DWG
• SKP
• Other commonly used design formats

The specific file format should be checked on the relevant product page or quotation before purchase.

11. Software Requirements

Some files may require specialised software to open or edit.

For example:

• CAD files may require compatible CAD software.
• 3D models may require compatible 3D modelling software.
• Certain editable files may require the software specified on the product page.

Customers are responsible for having compatible software where required.

Lazola Interiors does not guarantee compatibility with every software version or device.

12. Failed or Delayed Digital Delivery

If you have completed payment but have not received or cannot access your digital product, please contact us.

Before contacting support, please check:

1. Your registered email address
2. Spam/junk folder
3. Customer account
4. Download section
5. Internet connection
6. Whether payment was successfully completed

If the issue continues, contact Lazola Interiors and provide your order details.

We will make reasonable efforts to provide access to the purchased product.

13. Incorrect Email Address

Customers are responsible for providing an accurate email address.

If a digital product is sent to an incorrect email address provided by the customer, please contact us immediately.

We may assist with correcting the delivery details after verifying the order and customer identity.

14. Download Availability

Download availability may depend on the product and website system.

Customers should download and securely store purchased files after receiving them.

Lazola Interiors may not be required to maintain permanent download access indefinitely unless otherwise stated.

Customers are responsible for maintaining backups of purchased digital files.

15. Lost Digital Files

If a customer loses a previously delivered file, we may, where reasonably possible, assist with providing access again.

However, Lazola Interiors does not guarantee permanent availability of every historical product or download link.

Customers are encouraged to maintain their own secure backup.

16. Physical Products

If Lazola Interiors offers physical products in the future, additional shipping terms may apply.

Physical products may be delivered through third-party courier or logistics providers.

Shipping charges, delivery timelines, serviceable locations, and other applicable details will be displayed at the time of purchase wherever reasonably possible.

17. Physical Delivery Address

For physical products, customers are responsible for providing:

• Correct name
• Complete delivery address
• City
• State
• PIN code
• Mobile number
• Any other information required for delivery

Lazola Interiors may not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

18. Courier Delays

For physical products, delivery timelines may be affected by:

• Courier delays
• Weather
• Transportation problems
• Strikes
• Natural disasters
• Government restrictions
• Incorrect address
• Customer unavailability
• Remote delivery locations
• Other circumstances outside our reasonable control

We will make reasonable efforts to assist with delivery-related issues.

19. Damaged Physical Products

If physical products are offered and arrive damaged, customers should contact us as soon as reasonably possible after delivery.

Where appropriate, customers may be asked to provide:

• Order number
• Photographs of the package
• Photographs of the damaged product
• Delivery information
• Other supporting details

The matter will be reviewed according to the applicable product and refund policy.

20. International Delivery

Unless specifically stated on the website, Lazola Interiors may not offer international physical shipping.

Digital products may generally be accessible internationally, subject to payment availability, applicable laws, technical restrictions, and product terms.

21. Delivery Confirmation

For digital products, delivery may be considered completed when:

• The download link is made available,
• The file is sent to the registered email address,
• The file is made available through the customer’s account, or
• Another agreed electronic delivery method is completed.

For physical products, delivery may be considered completed when the courier records successful delivery to the provided address, subject to applicable consumer rights.

22. Project Handover

For turnkey, modular, renovation, or construction-related projects, “handover” refers to completion of the agreed scope of work according to the relevant quotation, work order, or project agreement.

The project agreement may specify:

• Project milestones
• Completion stages
• Handover requirements
• Defect rectification
• Final payment
• Documentation
• Other applicable conditions

23. Delays Caused by Customers

Delivery or project timelines may be affected if the customer:

• Delays providing information
• Delays approvals
• Changes requirements
• Requests additional revisions
• Delays payments
• Is unavailable for consultations
• Changes site conditions
• Does not provide required measurements or documents

In such cases, the delivery timeline may be reasonably adjusted.

24. Delays Beyond Our Control

Lazola Interiors shall not be responsible for unreasonable delays caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Fire
• Flood
• Government restrictions
• Internet failures
• Major technical failures
• Supplier delays
• Third-party service interruptions
• Transportation disruptions
• Labour disruptions
• Other unforeseen circumstances

25. Delivery Charges

For digital products, there is generally no physical shipping charge.

For physical products, applicable shipping charges, if any, may be displayed during checkout or communicated before order confirmation.

For project-based services, transportation, site visits, or other project-related expenses may be separately mentioned in the quotation.

26. Customer Support

If you experience a delivery problem, please contact us with:

• Name
• Order number
• Email address
• Mobile number
• Product/service purchased
• Description of the issue
• Relevant screenshots or supporting information, where applicable

We will make reasonable efforts to resolve the issue.

27. Contact Us

For delivery-related queries, please contact:

Lazola Interiors

Phone: 8088301715
Email: support@lazola.in
Website: lazola.in

Business Address:
Annapoorneswari Nagar, Kyathungere layout, Mandya – 571401, Karnataka, India.

Important Notice

This Shipping & Delivery Policy is designed primarily for a business selling digital architecture and interior design products and professional services.

If Lazola Interiors begins selling physical products, the shipping, delivery, damage, return, and exchange terms should be updated according to the specific products and applicable Indian laws.

This policy should be reviewed by a qualified legal professional before publication.

Lazola Interiors reserves the right to update this policy whenever necessary.