Last Updated: 22 October 2026
At Lazola, we aim to deliver your orders safely, securely, and within the estimated delivery timeframe. This Shipping and Delivery Policy explains how orders placed through https://lazola.in are processed, packed, shipped, tracked, and delivered.
This policy applies to purchases of mirrors, LED mirrors, acrylic photo frames, personalised photo products, glass decor, and other products available on our website.
1. Shipping Locations
Lazola currently serves customers in India, subject to product availability, courier serviceability, and delivery restrictions.
Delivery availability may vary depending on the destination PIN code, product dimensions, weight, packaging requirements, and the shipping partner’s service coverage.
Certain large, fragile, customised, or made-to-order products may have limited delivery availability in some locations.
Before placing an order, customers should provide a complete and accurate delivery address, including the recipient’s name, mobile number, PIN code, city, state, and any necessary landmark.
2. Order Processing Time
Orders are processed after successful order placement and payment confirmation, where applicable.
Order processing includes order verification, product preparation, packaging, and arranging shipment.
Processing time may vary depending on the product and whether it requires customisation or manufacturing.
- Ready-to-ship products: Processing time depends on product availability and order volume.
- LED mirrors: Processing may include product preparation, electrical component checks, and protective packaging.
- Personalised acrylic photo frames and printed glass products: Additional time may be required to verify uploaded photographs, prepare artwork, print, and manufacture the product.
- Custom-sized mirrors and made-to-order products: Processing time depends on the selected dimensions, specifications, fabrication, and production schedule.
The estimated processing time, where available, will be communicated on the product page, during order confirmation, or through customer support.
Orders placed on Sundays, public holidays, or during periods of high demand may require additional processing time.
3. Estimated Delivery Time
Delivery time depends on the destination, courier availability, product preparation time, and transportation conditions.
An estimated delivery timeframe may be displayed on the product page, at checkout, or in order-related communications where this information is available.
Delivery estimates are indicative and are not guaranteed unless expressly confirmed otherwise in writing.
Delivery may take longer due to circumstances such as:
- Remote or difficult-to-service delivery locations
- Courier delays or operational disruptions
- Public holidays and peak shopping periods
- Severe weather or natural events
- Incorrect or incomplete delivery addresses
- Security restrictions or transportation interruptions
- Additional handling requirements for fragile or oversized products
If a significant delay occurs, customers may contact us for an update on their order.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated to the customer before the order is confirmed.
Shipping costs may vary depending on:
- Delivery PIN code and destination
- Product weight and dimensions
- Packaging requirements
- Fragility and handling requirements
- Shipping method and courier availability
- The number of products included in the order
Some products or orders may qualify for promotional or free shipping where expressly offered on our website.
Customers should review the final order total before completing payment.
5. Packaging of Fragile Products
Mirrors, LED mirrors, glass decor, and printed glass products require special care during packaging and transportation.
We aim to use suitable protective packaging to reduce the risk of scratches, breakage, impact damage, and movement during transit.
Depending on the product, packaging may include protective wrapping, cushioning materials, edge protection, reinforced cartons, or other appropriate protective materials.
Customers should handle delivered packages carefully, especially when opening products containing glass or electrical components.
Please retain the original packaging until you have inspected the product and confirmed that it has arrived in satisfactory condition.
Although we take reasonable precautions, damage may occasionally occur during transportation. Please refer to our Refund and Cancellation Policy for instructions on reporting damaged or defective products.
6. Order Confirmation
After placing an order, customers may receive an order confirmation by email, SMS, WhatsApp, or another available communication channel.
The confirmation may include:
- Order number
- Product details and selected variations
- Order value and payment status
- Billing and shipping information
- Other relevant order details
Customers should review their order confirmation and contact us promptly if they notice an incorrect delivery address, product selection, dimension, or personalisation detail.
Changes may not be possible once production, packaging, or dispatch has begun.
7. Order Dispatch and Tracking
Where tracking is supported by the shipping partner, tracking details may be shared after the order has been dispatched.
Customers can use the tracking reference or tracking link provided to check shipment progress.
Tracking information may take some time to become active after dispatch.
For orders where online tracking is unavailable, customers may contact Lazola for an update.
Please note that tracking information is generally provided and maintained by the relevant shipping partner. Updates may be delayed or temporarily unavailable.
8. Delivery Address and Contact Information
Customers are responsible for providing accurate and complete delivery details at checkout.
Please ensure that:
- The recipient’s name is correct.
- The mobile number is active and reachable.
- The street address and landmark are accurate.
- The city, state, and PIN code are correct.
- Any special delivery instructions are provided before dispatch, where supported.
Lazola cannot guarantee successful delivery where the address is incomplete, incorrect, inaccessible, or unsupported by the courier.
If an address correction is requested after dispatch, it will depend on the shipping partner’s rules and may cause additional delays or charges.
Any additional charges will be communicated where applicable before the customer is asked to pay them.
9. Delivery Attempts and Undelivered Orders
The shipping partner may make one or more delivery attempts according to its operating procedures.
Delivery may fail if the recipient is unavailable, the address is incorrect, the phone number is unreachable, access to the property is restricted, or delivery is refused.
If an order cannot be delivered, it may be returned to Lazola.
Customers should contact us promptly if they receive a failed-delivery notification or expect a delivery attempt to be unsuccessful.
Where redelivery is possible, we will communicate the available options. Additional shipping charges may apply to redelivery where lawful and disclosed in advance.
Refunds for undelivered or returned orders will be handled in accordance with our Refund and Cancellation Policy and applicable law.
10. Cash on Delivery
Cash on delivery (COD) may be available for eligible products, delivery locations, and orders where this option is displayed at checkout.
COD availability may depend on courier serviceability, order value, product type, and other operational restrictions.
If COD is available:
- Customers should provide a valid mobile number and accurate delivery address.
- The applicable amount should be paid to the authorised delivery representative according to the courier’s payment procedure.
- Customers should be available to receive the shipment.
- The order may be returned if delivery is unsuccessful or the shipment is refused.
For personalised, made-to-order, fragile, or high-value products, COD may be restricted where operationally necessary and legally permitted.
The payment options shown at checkout will determine which methods are available for a particular order.
11. Damaged Packages or Products
Please inspect your package and product carefully after delivery.
If your mirror, LED mirror, acrylic photo frame, glass product, or other item arrives damaged, defective, or incomplete, contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs or videos of the product and visible damage.
- Photographs of the packaging and shipping label, where available.
Please retain the packaging until we advise you on the next steps.
For safety, do not install or use a damaged electrical product, and do not handle broken glass unnecessarily.
We will review the issue and communicate the appropriate next steps, which may include a replacement, refund, repair, or another suitable resolution.
Please refer to our Refund and Cancellation Policy for further details.
12. Lost, Delayed, or Stalled Shipments
If your shipment has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details, if available.
We may contact the shipping partner to investigate the shipment status.
Where a shipment appears lost, is significantly delayed, or cannot be delivered, we will assess the circumstances and communicate the available resolution in accordance with our order terms and applicable law.
Customers should contact us before placing a duplicate order if they believe an existing shipment may be delayed or lost.
13. Personalised and Made-to-Order Products
Some Lazola products are manufactured or printed according to customer-selected specifications.
These products may include personalised acrylic photo frames, printed glass photo products, custom-sized mirrors, and selected LED mirror configurations.
Such orders may require additional processing time for:
- Verification of uploaded images or artwork
- Design preparation and approval, where applicable
- Printing, fabrication, or manufacturing
- Product inspection
- Protective packaging
Customers should ensure that the selected product specifications, dimensions, photographs, and personalisation details are correct before confirming their order.
Once production has begun, changes to the order may not be possible.
Any estimated processing or delivery timeframe communicated for a personalised product should be treated as an estimate unless expressly confirmed otherwise.
14. Multiple Products in One Order
If an order contains multiple products, they may be shipped together or in separate packages depending on product availability, dimensions, manufacturing requirements, and courier arrangements.
Where items are shipped separately, customers may receive separate tracking details or deliveries.
The delivery of one item does not necessarily mean that all items in the order have been delivered.
Please contact us if any product listed in your order has not arrived within the relevant estimated delivery timeframe.
15. Delivery Restrictions and Access Requirements
Some mirrors and glass products may be large, heavy, fragile, or difficult to transport.
Delivery services may have limitations regarding building access, stairs, lifts, remote locations, or handling of oversized packages.
Standard shipping generally covers transportation to the delivery address and does not automatically include installation, wall mounting, electrical connection, or interior fitting unless expressly stated in the product listing or order confirmation.
Customers should check the product description for any installation services or additional requirements before purchasing.
16. Incorrect Products or Missing Items
If you receive an incorrect product, the wrong selected specification, or an order with missing items, please contact us promptly.
Provide your order number and a description of the issue, along with photographs where appropriate.
We will review the order and arrange an appropriate resolution in accordance with our Refund and Cancellation Policy and applicable law.
17. Limitation of Delivery Estimates
Delivery dates and timelines are based on the information available from our production process and shipping partners.
While we make reasonable efforts to process and dispatch orders promptly, delays may occur for reasons beyond our reasonable control.
Nothing in this policy excludes any responsibility or remedy that cannot lawfully be excluded under applicable law.
18. Contact Us
For questions regarding shipping, delivery, tracking, delayed orders, or delivery-related issues, please contact us:
Business Name: Lazola
Website: https://lazola.in
Email: support@lazola.in
Contact Number: 8088301715
Business Address: 201, Annapoorneswari Nagar, Kyathungere Layout, Mandya, Karnataka – 571401, India
