Terms and Conditions

Last Updated: 22 October 2026

Welcome to Lazola. These Terms and Conditions govern your access to and use of our website, https://lazola.in, and your purchase of products offered through our online store.

By visiting our website, creating an account, placing an order, or using our services, you agree to these Terms and Conditions, together with any applicable policies referenced on this website.

Please read these terms carefully before using our website or placing an order. If you do not agree with these terms, please discontinue using the website, subject to any rights or obligations that have already arisen under applicable law.

1. About Lazola

Lazola operates an online store offering home decor and related products, including:

Mirrors and decorative mirrors
LED mirrors and smart mirrors
Acrylic photo frames
Personalised acrylic photo frames
Printed glass photo products
Glass decor and glass products
Other related home decor products and accessories

Business Name: Lazola / Lazola Interiors
Website: https://lazola.in
Email: support@lazola.in
Contact Number: 8088301715
Business Address: 201, Annapoorneswari Nagar, Kyathungere Layout, Mandya, Karnataka – 571401, India

References to “Lazola,” “we,” “us,” or “our” in these terms mean the business operating this website. References to “you,” “your,” or “customer” mean the person accessing the website or purchasing products.

2. Eligibility to Use the Website

By using this website or placing an order, you confirm that you are legally capable of entering into a binding transaction under applicable law.

If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.

We reserve the right to decline or cancel an order where legally permissible if we reasonably believe that the transaction is fraudulent, unauthorised, or contrary to applicable law.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent, misleading, or unlawful activities.
Attempt to gain unauthorised access to our website, servers, or customer accounts.
Interfere with website functionality or security.
Upload malicious files, harmful code, or unauthorised content.
Use automated methods to misuse the website or collect information without authorisation.
Provide false contact, billing, shipping, or payment information.
Infringe the intellectual property or other legal rights of Lazola or third parties.

We may restrict access to the website where reasonably necessary to protect our business, customers, website security, or legal interests, subject to applicable law.

4. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information on our website are accurate and current.

However, certain variations may occur due to:

Differences in screen resolution, display settings, and lighting.
Photography, image editing, or product presentation.
Manufacturing tolerances.
Material characteristics and finishing processes.
Differences between product samples and production batches.

For example, the appearance of mirror finishes, glass colours, acrylic prints, LED lighting, and decorative surfaces may vary slightly depending on viewing conditions and manufacturing characteristics.

Such ordinary variations do not remove your rights where a product is defective, materially different from its description, or otherwise subject to a remedy under applicable law.

Customers should review the product specifications, dimensions, included accessories, installation requirements, and selected options before placing an order.

5. Product Availability

All products are subject to availability unless expressly stated otherwise.

Certain items may be manufactured after an order is received or may require additional preparation, customisation, or fabrication.

If a product becomes unavailable after an order is placed, we will contact the customer regarding the available options. Where an order cannot be fulfilled and payment has been collected, any applicable refund will be handled in accordance with our Refund and Cancellation Policy and applicable law.

We may discontinue products, modify product designs, or update specifications from time to time. Such changes will not override any applicable rights relating to an existing confirmed order.

6. Prices, Taxes, and Offers

Prices are displayed in Indian Rupees (INR), unless expressly stated otherwise.

Applicable taxes, shipping charges, discounts, and other charges will be shown or communicated as appropriate before the order is completed.

Prices and promotional offers may change without prior notice. Changes will not automatically alter the agreed price of an already confirmed order, except where a lawful correction or other applicable legal requirement permits a different outcome.

Promotional offers may be subject to specific eligibility requirements, validity periods, product restrictions, or usage limits. The relevant offer terms will apply where communicated.

If a material pricing or listing error is identified before fulfilment, we may contact the customer to clarify the correct price or available options. We will not use a pricing error to disregard applicable consumer rights.

7. Orders and Order Acceptance

When you place an order on Lazola.in, you submit a request to purchase the selected products under the displayed terms.

An automated order acknowledgement confirms receipt of your order but does not necessarily mean that the order has been finally accepted for fulfilment.

Order acceptance and fulfilment may depend on payment confirmation, stock availability, product specifications, delivery serviceability, and verification where reasonably necessary.

If we cannot fulfil an order, we will inform the customer and arrange any applicable refund for amounts already received.

Customers should verify their order details, including:

Product name and quantity
Selected size, shape, colour, and variations
Custom dimensions, where applicable
Personalisation and uploaded images
Billing and shipping address
Contact information
Final order value

Please contact us promptly if you identify an error. Changes may not be possible after production or dispatch has begun.

8. Customised and Personalised Products

Some products may be made or printed according to customer-specific instructions.

These may include personalised acrylic photo frames, printed glass photo products, custom-sized mirrors, and LED mirrors with selected configurations.

Customers are responsible for providing accurate information, including dimensions, photographs, artwork, spelling, design instructions, and selected options.

Before submitting an order, please ensure that:

Uploaded photographs are clear and suitable for the intended product.
You have checked names, dates, spelling, and other personalised text.
Selected dimensions and product options are correct.
You have the necessary rights or permissions to use uploaded material.

Customised products may require additional processing time. Once manufacturing, printing, fabrication, or personalisation has started, changes or change-of-mind cancellations may not be possible, subject to applicable law.

This provision does not exclude remedies for defective, damaged, incorrectly manufactured, or materially misdescribed products, or any other rights that cannot lawfully be excluded.

9. Customer-Uploaded Images and Content

Where our website allows you to upload photographs, artwork, text, or other files for personalisation, you remain responsible for the content you provide.

You represent that you own the relevant content or have the necessary permission, licence, or other lawful authority to use it for your order.

You must not upload content that unlawfully infringes another person’s copyright, trademark, privacy, publicity, or other rights, or content that is otherwise unlawful.

You grant Lazola and the service providers involved in fulfilling your order a limited permission to access, process, reproduce, print, and use your uploaded content solely as reasonably necessary to prepare, manufacture, fulfil, deliver, and support the product you ordered, or as otherwise permitted or required by law.

This permission does not transfer ownership of your photographs or artwork to Lazola.

We may decline to process an order containing content that we reasonably believe is unlawful or infringes third-party rights.

Uploaded files will be handled in accordance with our Privacy Policy and applicable law.

10. Payment Terms

Customers must pay the applicable order amount using a payment method offered at checkout.

Available payment methods may include online payment options or cash on delivery, where supported for the particular order and delivery location.

Online payments may be processed through third-party payment gateways, banks, or other payment service providers. Such providers may apply their own terms and security procedures.

An order may remain pending until payment confirmation is received.

Customers must not share their UPI PIN, card PIN, banking password, or one-time password with anyone claiming to process an order or refund on behalf of Lazola.

If a payment is deducted but the order status is unclear, please contact us with the transaction reference and order details so that we can investigate.

11. Shipping and Delivery

Orders are shipped according to the Shipping and Delivery Policy published on our website.

Delivery availability, processing time, estimated delivery time, shipping charges, tracking arrangements, and delivery restrictions may vary by product and destination.

Customers must provide a complete and accurate delivery address and reachable contact number.

Delivery estimates are indicative unless expressly confirmed otherwise in writing. Delays may occur due to courier operations, manufacturing requirements, weather, holidays, remote locations, or other circumstances.

Standard shipping does not automatically include installation, wall mounting, electrical connection, or fitting unless expressly stated in the relevant product listing or order confirmation.

Please review our Shipping and Delivery Policy for further information.

12. Cancellation, Returns, Refunds, and Replacements

Order cancellation, returns, refunds, and replacements are governed by our Refund and Cancellation Policy.

Customers should contact us promptly if they wish to cancel an order or report a damaged, defective, incorrect, or incomplete product.

Return or cancellation options may depend on the order status, product type, manufacturing stage, and reason for the request.

Personalised or made-to-order products may be subject to restrictions on change-of-mind cancellations or returns once production begins. Such restrictions do not remove statutory consumer rights or applicable remedies for defective or incorrectly supplied products.

Nothing in these Terms and Conditions excludes or limits any refund, return, replacement, or other remedy that is required under applicable law.

13. Product Care, Installation, and Electrical Safety

Customers should follow the product care, handling, installation, and safety instructions provided with the product, where applicable.

Mirrors and glass products are fragile and should be handled carefully to reduce the risk of breakage or injury.

LED mirrors and other electrical products should be installed and connected in accordance with the supplied instructions and applicable electrical safety requirements.

Unless installation is expressly included in the order, customers are responsible for arranging suitable installation by a qualified professional where necessary.

Lazola cannot guarantee the suitability of a product for a particular installation environment unless that suitability has been expressly confirmed. However, nothing in this clause excludes liability or remedies that cannot lawfully be excluded.

Damage caused by improper handling, unauthorised modification, or installation contrary to supplied instructions may affect a warranty or discretionary replacement request, subject to applicable law and the specific warranty terms.

14. Warranty and After-Sales Support

A product may be supplied with a specific warranty where stated in its product listing or accompanying documentation.

Any applicable warranty will be governed by the terms communicated for that product, including its duration, coverage, exclusions, and claim procedure.

Unless expressly stated, customers should not assume that every product includes a manufacturer warranty or installation service.

Any warranty conditions are subject to applicable statutory consumer rights and do not override mandatory legal protections.

For after-sales support, customers may contact us using the details provided in the Contact Us section.

15. Intellectual Property

Unless otherwise stated, the website’s original content, branding, logos, graphics, text, product descriptions, layout, and other materials are owned by Lazola or used under appropriate permission.

You may access and use the website for personal, lawful shopping purposes.

You must not copy, reproduce, distribute, publish, commercially exploit, or create derivative works from Lazola’s protected materials without appropriate authorisation, except where permitted by applicable law.

Product photographs, third-party logos, customer-uploaded images, and other materials may belong to their respective owners and remain subject to their rights.

Nothing in this section transfers intellectual property ownership to a customer or to Lazola beyond the rights expressly granted.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier tracking platforms, analytics services, social media platforms, and other external websites.

These services may operate under their own terms, privacy policies, and operational procedures.

We are not responsible for the independent content or policies of third-party websites that we do not control. This does not exclude responsibility that applicable law imposes on Lazola for its own acts or omissions.

Customers should review the relevant third-party terms before using those services.

17. Privacy and Personal Information

Our collection, use, storage, and sharing of customer information are explained in our Privacy Policy.

Information may be processed to fulfil orders, deliver products, manage payments, handle customer support, personalise products, maintain security, and comply with legal requirements.

By using the website, you acknowledge that personal information may be processed as described in our Privacy Policy, subject to applicable legal requirements and any consent required by law.

Please review our Privacy Policy for details about customer rights, uploaded photographs, cookies, data retention, and privacy-related enquiries.

18. Website Availability and Accuracy

We aim to keep our website available and functioning correctly. However, temporary interruptions may occur due to maintenance, technical issues, hosting problems, security measures, or circumstances outside our reasonable control.

We may update, modify, suspend, or discontinue certain website features where reasonably necessary.

We will take reasonable care to maintain accurate website information. If we discover an error affecting a product listing or order, we may take appropriate corrective action consistent with applicable law and the customer’s existing rights.

Nothing in this section guarantees uninterrupted website availability or excludes mandatory legal obligations.

19. Limitation of Liability

To the extent permitted by applicable law, Lazola will not be responsible for losses arising solely from circumstances outside our reasonable control, including certain third-party service interruptions or delivery disruptions.

However, nothing in these terms excludes or restricts liability for matters that cannot lawfully be excluded or restricted, including applicable statutory consumer remedies.

Customers should contact us promptly if they experience a product, order, payment, or delivery issue so that we can review the matter and determine an appropriate resolution.

20. Indemnity

To the extent permitted by applicable law, you may be responsible for losses and reasonable costs directly arising from your unlawful use of the website, fraudulent conduct, or infringement of third-party rights through content you provide.

This section does not impose liability beyond what is permitted by law and does not affect any rights or remedies available to consumers under applicable law.

21. Suspension or Refusal of Orders

We may suspend access to certain website features or decline an order where reasonably necessary to address suspected fraud, unauthorised payment activity, unlawful content, security risks, product unavailability, or other legitimate operational concerns.

Where an order cannot be fulfilled after payment has been received, we will communicate the available options and arrange any applicable refund in accordance with our policies and applicable law.

Any decision under this section will remain subject to mandatory consumer protection requirements.

22. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India.

If you have a concern regarding a product, order, payment, delivery, or service, we encourage you to contact Lazola first so that we can attempt to resolve the matter promptly.

Nothing in these terms prevents a customer from approaching an appropriate consumer dispute resolution body, regulatory authority, or court with jurisdiction under applicable law.

Any jurisdiction clause or dispute resolution arrangement will apply only to the extent legally valid and enforceable.

23. Changes to These Terms

We may revise these Terms and Conditions to reflect changes in our business, website, product range, services, operational procedures, or applicable law.

Updated terms will be published on this page with a revised “Last Updated” date.

The revised terms will apply as permitted by law. Changes will not remove rights or remedies that have already accrued or that cannot lawfully be excluded.

We encourage customers to review this page periodically.

24. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid provision will be interpreted or limited to the extent necessary where legally permissible, without affecting the validity of the remaining terms.

25. Entire Agreement

These Terms and Conditions, together with the applicable Privacy Policy, Shipping and Delivery Policy, Refund and Cancellation Policy, product-specific terms, and other policies expressly incorporated into the purchase process, describe the terms governing use of the website and purchases made through Lazola.

If there is a conflict between a general provision and a mandatory legal requirement, the legal requirement will prevail.

Where a product-specific term applies, it will be interpreted consistently with these terms and applicable law.

26. Contact Us

If you have questions about these Terms and Conditions, our products, orders, or website services, please contact us: