Refund policy

At Lazola, we want you to love what you order. If something isn’t right, we’re here to help.

Returns

We accept returns within 3 days of delivery.
Items must be unused, unworn, and in original condition with tags & packaging intact.
Products showing signs of use, damage, or tampering will not be eligible.

Non-Returnable Items

Earrings (for hygiene reasons)
Clearance or discounted products
Customized or personalized items

Replacement

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with unboxing photos or a video.
We will arrange a free replacement after verification.

At Lazola.in, we are committed to ensuring your satisfaction with every purchase. While our products are non-returnable, we do offer free replacements for items that are damaged, defective, or incorrectly delivered. Please note that courier charges, taxes, and duties are not refundable, unless the return is due to an error from Lazola.

Refunds

Once the return is approved and received, refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
COD orders will receive refunds via bank transfer or UPI.

How to Initiate a Return

Email or WhatsApp us with:

Order ID
Product name
Reason for return
Photos (if applicable)

Email: support@lazola.in

WhatsApp: +91-8088301715

Order Cancellation by Customer

Orders can be cancelled before they are shipped.
To request a cancellation, please contact us as soon as possible with your Order ID.
Once an order has been shipped or dispatched, it cannot be cancelled and must be handled as a return as per our Return & Refund Policy.

Cancellation of Cash on Delivery (COD) Orders

COD orders must be confirmed via WhatsApp or phone before shipping.
If a COD order is not confirmed within the specified time, Lazola reserves the right to cancel the order automatically.
Repeated cancellation or refusal of COD orders may result in restriction of COD option for future purchases.

Order Cancellation by Lazola

In rare cases, Lazola may cancel an order due to:

Product unavailability
Pricing or listing errors
Payment issues
Delivery location not serviceable
Suspected fraudulent or suspicious activity

If your order is cancelled by Lazola, you will be notified and a full refund will be processed (if payment was already made).

Refund for Cancelled Orders

For prepaid orders cancelled before shipping, refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used at checkout.
For COD orders, no refund is applicable if the order was cancelled before shipment.